Frequently
Asked Questions
My
order hasn't arrived yet; can I check the
status of my order?
Yes. Call 800-753-9536 and our sales coordinators
will provide you the status.
How
long does it take for delivery to US destinations?
For domestic shipments, please allow 2 -
3 weeks for delivery.
How
long does it take for delivery to International
destinations?
When we ship orders to international destinations
it can take 8-12 weeks when shipping surface
postal mail, depending on final destination.
Airmail can take 2-3 weeks. The charges
for surface or airmail service, is based
on the weight of the package.
What
if I can't find what I'm looking for?
The best way to locate a product in the
online store is to use the Product Search
function located in the top navigation area
of the store. If you need further help,
call us at 1-800-753-9526.
Do
I have to use a credit card to order online?
Are purchase orders accepted?
Most online orders require the use of a
credit card. We accept Visa, MasterCard,
American Express and Discover. However,
if you have an established Empower Your
Life business account authorized for Purchase
Order use, a Purchase Order number is acceptable.
You
must be registered as a business or organization.
We do no accept purchase orders from individuals
or groups.
If
you are using a Purchase Order, all orders
over $1,000 require a hard copy Purchase
Order faxed to 805-579-7800 with the online
order number from your confirmation page
referenced on it.
All
orders placed are subject to the regular
credit review process to verify credit status
before orders are shipped.
Are
transactions safe?
YES. Empower Your Life provides Internet
security by:
1.
Hosting our site on a secure server. No
other company or organization shares the
server we use to store information.
2. Creating secure areas of the Web site
for the transfer of confidential information
such as your credit card number in our online
bookstore. When using Internet Explorer,
for example, you'll know an area of the
site is secure when you see a lock in the
bottom left order of your screen. We use
Paypal to process all orders with their
guaranteed security.
How
will Empower Your Life protect my anonymity?
Confidentiality is important to us. Empower
Your Life respects your anonymity. Orders
are sent in plain packages. We do not share
our mailing list with any organization outside
of Empower Your Life. If you wish to discontinue
receiving catalogs or email from us, you
can do so by changing your Preferences if
you are logged in. Or, contact us at 1-800-753-9526,
info@empoweryourlife.org, or follow the
"unsubscribe" directions on your
next email message.
How
do I receive a printed catalog?
Just fill out Request a Catalog form, email
us at www.empoweryourlife.org, or call us
at 1-800-753-9526.
When
you place an order, you will automatically
receive a catalog. If you wish to discontinue
receiving Empower Your Life catalogs or
email, you can update your information on
your Preferences (if you are logged into
the site) or contact us at 1-800-753-9526
or info@empoweryourlife.org.
How
do I notify you of changes to my mailing
address and email address?
If you wish to change any information on
your customer profile, log-in and you can
update your information on your Profile
or contact us at 1-800-753-9526 or info@empoweryourlife.org..
Cookies
Some sections of our site, including our
online store, use "cookies" in
order to offer more personalized service.
Cookies are a feature of your browser that
store small amounts of data on your computer
about your visit to a site. Empower Your
Life does not monitor or collect any data
from cookies. Click
here for more information on Empower Your
Life's privacy policy.
When
cookies are disabled, you may experience
difficulty retaining your shopping cart
or your session status. To change or check
your cookie status, go to your browser’s
Tools menu.
My
shopping cart has disappeared. What's wrong?
If you are experiencing difficulty retaining
your shopping cart, you may have cookies
disabled on your browser settings. See information
above on Cookies.
I've
been signed out of my user session. What's
wrong?
If you cannot stay logged-in, you may have
cookies disabled on your browser settings.
See information above on Cookies.
------------------------------------------------------------------
