How do I Return My Order?

It's rare for customers to need to return their FlashPoint ShareDrive, SharePlayer or accessories products. However, if you're not satisfied with your purchase and have not opened the plastic seal packaging, please call or e-mail us at info@sharedrives.com right away.

How do I return an item within 3 days if you have not broken open the plastic seal packaging?

Return for Credit (Refund): If you are within 3 days of purchase and have not broken the plastic seal packaging, you may return your product for a credit (excluding shipping charges). Please review our terms and conditions.

For returning a FlashPoint ShareDrive or FlashPoint SharePlayer for credit within 3 days of purchase, you may request an RMA using our online RMA request form.

Cross-ship Exchange: FlashPoint ShareDrives/SharePlayer will ship your new product if you agree to have the new purchase charged to your credit card (if applicable) at the time of shipment. When FlashPoint ShareDrives/SharePlayer receives the returned product, we will issue you a credit within 7-10 days.

Wait-to-Receive Exchange: No charges or credits are made; Xmultiple ships your new product after we receive your return. This method takes a little longer due to the shipping time. (Please note that current pricing for the replacement product must exactly match the pricing of your original purchase. If the pricing has changed since your original order, we can set up your exchange on cross-ship terms.)
In order to receive full credit you must also return all accessories (cables, manuals, or CDs) that shipped with the product. If accessories are missing, $5 will be deducted from your refund.

What if I have a problem with my product after 90 days? If your product fails within the warranty terms and period, we want to remedy the situation as quickly as possible. Please contact us directly to obtain an RMA number before sending the product back to Xmultiple.

Why do I need an RMA number, and how do I get one?
You must have an RMA number before you return any products to us. Without an RMA number, we will not have a record to indicate we are expecting your return, causing your refund or exchange to be delayed while we research your order. We do not want a delay to happen — we want you to get your refund or exchange as soon as possible.

To get an RMA number for an exchange, just contact us directly with the following information:

Serial number
Order number
Billing and shipping address
Contact information, such as a phone number or e-mail address
The return or exchange method that you prefer. If you choose the cross-ship method, and you would like to use a different credit card for your replacement order, please call us to obtain an RMA number.

How and where do I send my return?
After you obtain an RMA number, please carefully package the product in the original box. Packaging our box in a sturdy shipping box, making sure that you include all accessories and manuals that came with the item. Write the RMA number on the outside of your package, and then use a trackable shipping method to send the package to:

Xmultiple Technologies - FlashPoint ShareDrive/SharePlayer
Attn: RMA Department
1420 Los Angeles Avenue, Suite G
Simi Valley, CA 93065

Please only ship by UPS, FedEx or a company who has a means of tracking your returen. We are not responsible if the product does not reach us. Please retain shipping information, including tracking numbers, until your account or original credit card has been credited by Xmultiple or until you receive the replacement product.

Xmultiple Technologies reserves the right to charge a restocking fee (up to 20 percent) for products being return for an exchange. This fee is charged at our discretion after reviewing the condition of the unit being returned.

 

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